Thai Airways offers 3 flood relief options for September 26–October 11 Bangkok flights
Thai Airways offers refunds for unused tickets after cancellations or delays over three hours, with fee waivers for eligible Bangkok flight changes
- Thai Airways is offering assistance to passengers affected by flooding with tickets for flights to or from Bangkok between September 26 and October 11.
- Affected passengers have three options: change their travel date, change their route, or request a refund, subject to certain conditions.
- Passengers can change their travel date or route with the change fee waived, though fare differences may apply for rerouting.
- A full refund is available for unused tickets if the passenger's flight was cancelled or delayed by more than three hours.
Thai Airways International has announced three ticket-assistance measures for passengers affected by flooding who were scheduled to fly to or from Bangkok’s Suvarnabhumi Airport between September 26 and October 11, 2026.
The measures cover tickets issued on or before September 29 and provide options to change travel dates, change routes or request refunds, subject to the conditions for each option.
Thai Airways sets out change and refund conditions
Eligible passengers affected by the flooding can request assistance under three options:
1. Change the travel date: Passengers can move their journey to another date on the same route within the ticket’s validity period. Flight-change fees and no-show fees, charged when a passenger does not turn up for a flight, are waived.
2. Change the route: Passengers can reroute their journey without paying a change fee. Any applicable fare difference remains payable under the relevant conditions.
3. Request a refund: Passengers holding unused tickets can request a full refund if their flight is cancelled or delayed by more than three hours. All related fees are waived, with refunds processed in accordance with Civil Aviation Authority of Thailand (CAAT) requirements.
Thai Airways specified that changes unrelated to the flooding remain subject to the ticket’s normal fare terms and conditions.
Flooding disrupts ground operations at Suvarnabhumi
Heavy rain and flooding in Bangkok and neighbouring provinces disrupted transport and Thai Airways’ operations at Suvarnabhumi on October 1–2. Flooded areas around the airport prevented ground staff from reaching work as usual, contributing to widespread flight delays and a backlog of thousands of passenger bags.
Thai Airways cancelled or rescheduled dozens of domestic and international flights as it worked to manage its available resources. Affected domestic routes included Chiang Mai, Phuket and Khon Kaen, while international services included Singapore, Seoul, Taipei, Frankfurt and Copenhagen.
Thai Airways also announced a temporary suspension of some cargo acceptance at Suvarnabhumi to help clear accumulated freight and passenger baggage more quickly.
