Dumex Thailand issued statement on recall of its products from shelves
Dumex Thailand on Tuesday issued a statement on recall of some of its products in Thailand following an information from Fonterra - a New Zealand-based dairy supplier - that one of their ingredients had potential contamination issue.
The statement said during the first 24 hours after learning the issue, the Dumex team has worked in close collaboration with the Thai Food and Drug Administration (FDA), its retail customers, and directly with consumers via the Dumex Careline to recall the potentially affected products.
As a result of this efficient collaboration, the majority of affected stock has been successfully recalled.
The Medical Council of Thailand, the Royal College of Pediatricians of Thailand, and FDA have confirmed that until August 5, there have been no official reports of botulism in Thailand.
Meanwhile, the Dumex Careline team has dramatically increased its call capacity to over 100 employees. In addition, Dumex works collaboratively with the FDA, which has a consumer hotline, to provide all necessary information and support to consumers.
"Dumex’s commitment is to unconditionally replace any affected products, and the Dumex Careline team is committed to addressing any concerns and providing further information. Consumers who have purchased any affected products are encouraged to contact the Dumex Careline on 02-740-3400 or 02-740-3333," read the statement.
Dumex once again apologises for any inconvenience caused by this precautionary recall, but the safety of our consumers is our paramount concern.
As a result of this efficient collaboration, the majority of affected stock has been successfully recalled.
The Medical Council of Thailand, the Royal College of Pediatricians of Thailand, and FDA have confirmed that until August 5, there have been no official reports of botulism in Thailand.
Meanwhile, the Dumex Careline team has dramatically increased its call capacity to over 100 employees. In addition, Dumex works collaboratively with the FDA, which has a consumer hotline, to provide all necessary information and support to consumers.
"Dumex’s commitment is to unconditionally replace any affected products, and the Dumex Careline team is committed to addressing any concerns and providing further information. Consumers who have purchased any affected products are encouraged to contact the Dumex Careline on 02-740-3400 or 02-740-3333," read the statement.
Dumex once again apologises for any inconvenience caused by this precautionary recall, but the safety of our consumers is our paramount concern.
