The problem of customer 'service' in Thailand
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I have wondered for some time why some of the biggest companies here have customer-service departments.
I will start with Honda, where I purchased a new Accord in May last year. I soon discovered that the map for the satellite navigation system was at least 10 years out of date, so I complained to my dealer in Kalasin, who was of no help, other than telling me to contact Honda customer service. I did so on numerous occasions, but not one e-mail received a response. I then wrote to the manufacturers of the equipment, Alpine Asia, which replied that it doesn’t make the maps and could not help, but gave me two contact names at Honda. But again, neither replied. I then wrote to Honda Japan and received a very apologetic reply and also two names of Honda Thailand executives. Yet again no response. I have lost count of the number of e-mails sent to Honda that are just ignored. So I am left with a nearly new car with a map so out of date that I had to buy a small Garmin navigator to find places I needed to go which were not on the Honda map.
This is probably the worst customer- and after-sales service I have ever dealt with, which of course means that I will never again buy a new Honda.
My second gripe is with the TOT, which I asked why, when I pay for a download speed of 10mbps, I receive at maximum about 5.8mbps, rendering my IPTV almost useless because of constant buffering.
TOT offered a contact point in English, yet it’s another company that does not bother to reply.
What does one do when two big and supposedly respected companies take no interest when things are not what they are supposed to be? Writing to newspapers is about the only thing left.
Peter
Kalasin
