Bring back the telephone operators
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I am at the point where I never want to call a company. I am tired of the endless machine-talking, push this number then listen again and push another number.
If you don’t get disconnected before you finally talk to a human you are then lucky if they can help you. I see the logic from the company’s point of view; they discourage you from wanting to call and hope you never call again.
Is this really the way to do business? Why can’t they just hire more operators and get rid of the machines? They may be amazed at how their profits increase and they retain customers.
Bill Cymbalsky
