Reviews mean little

SATURDAY, DECEMBER 20, 2014
Reviews mean little

Re: "TripAdvisor sees Thailand reviews soar by triple digits", Business, Saturday

Over the past year, Asia-Pacific destination reviews on TripAdvisor have increased by 74 per cent. What’s the deal here? With hotels and hotel chains employing people to write bad reviews about their opponents (or doing it themselves) and brilliant reviews about themselves, the latest figures are of no consequence whatsoever.
The hospitality industry has become rotten to the core. 
John Shepherd
Bangkok