Stop sending tour groups to Suvarnabhumi 10 hours before flights: AOT
Airports of Thailand Plc (AOT) has sought cooperation from two associations of tour operators to reduce overcrowding at Suvarnabhumi International Airport by better organising outbound group tours.
AOT sent a letter to the Association of Thai Travel Agents and the Thai Travel Agents Association asking them to enhance cooperation from members scheduling outbound group tours, a source from the agency that manages six international airports said.
Suvarnabhumi International Airport has been crowded recently, especially in the outbound passenger terminal, the AOT source said.
AOT found that several outbound tour operators had told their clients to arrive at the airport more than 10 hours before departure, and some operators failed to manage their customers.
As a result, tour groups ended up stuck in the hall of the outbound passenger terminal.
The two associations were asked to tell their members to better schedule airport arrival times for their clients and tell them to gather only at the area in front of Gate 10 on the fourth floor of the outbound passenger terminal, the AOT source said.