THAI probe blames its staff for flight delay
A Thai Airways International Plc or THAI investigation has blamed a work process problem involving the pilots and the station manager for the two-hour delay in the departure of flight TG971 from Zurich to Bangkok on October 11.
The flight was delayed after two pilots insisted on being given first-class seats, as a result passengers who had been upgraded from business class had to be sent back.
“Both of them did not show concern for the customers and the organisation. We will levy penalties in accordance with corporate discipline,” the airline’s president, Sumeth Damrongchaitham, said at a press conference on Monday.
He added that the company also would have measures to remedy passenger grievances that meet international standards. The whole organisation is responsible for this and “we are committed to improving internal and external confidence”, he said.
