Equipped with NCR’s CxBanking solutions, the FIs will be able to offer customers the ability to seamlessly transact across multiple touchpoints while simultaneously improving speed of service, reducing downtime, and bringing greater branch efficiency and smarter staff deployments.
The solution launch event, which showcased NCR’s CxBanking portfolio, was attended by more than 70 leading banks from Thailand and across Southeast Asia. NCR customers attending the event were given a first-hand look at the latest in omni-channel banking solutions through live demonstrations. The suite featured innovative digital banking solutions and contemporary self-service kiosks to advance the future of connected commerce.
“In response to changing requirements of customers, banks have been altering their physical operations and shifting in favour of digital channels. The natural progression of this trend has led to the emergence of ‘digital-only’ financial institutions,” said George Makriyiannis, NCR Solution sales leader, Asia Pacific.
NCR demonstrated Branch Transformation technologies including NCR Interactive Teller, an innovative technology that lets users interact with their FIs, supported by a remotely located video teller via high-quality video and audio outside of traditional branch hours. By migrating routine transactions to the self-service channel, NCR’s Interactive Teller machines allow bank tellers to dedicate more time to customer service, facilitating higher value transactions and improved customer experience.
“Changes in consumer behaviour continue to be rapid, disruptive, and largely driven by technology and NCR is leading this change,” said Joy Yap, country manager, NCR Financial Services, Thailand. “NCR’s next generation of online and mobile banking services launched today complements traditional person-to-person interactions and creates an always-available banking environment; that gives consumers the flexibility and control to manage transactions when they want and on the platform of their choice.”
NCR also unveiled Authentic, the fastest, most secure version of its intelligent transaction-processing solution. Authentic is the first major payments platform to be compliant with the PA-DSS 3.1 standard, and is designed for today’s fast-changing payments business. It is the next-generation payments engine of choice for retail banks, card issuers, acquirers, payment service providers, ISOs and merchants around the world.
There were also demonstrations of the following:
– NCR APTRA Connections transforms the banks multi-channel networks to maximise consumer interaction and deliver value added services, regardless of which channel they choose.
– NCR Connected Payments technology implemented as a software-as-a-service (SaaS) solution offers a secure payment route and ensures complete data and transmission protection, from PIN pad to payment processor.
– SelfServ ATMs with cash deposit and recycling facilities.
– Mobile cash withdrawals.
– Financial Services Kiosk for instant account opening and card issuance.
– NCR Fractals fraud detection and prevention solution.
– NCR Payment Platform that helps to bridge the divide between traditional, digital and emerging payments.