Clients outraged as Bangkok Bank app goes down
Bangkok Bank customers were furious after its mobile banking app could not be accessed since early Thursday, payday for many employees.
The outrage was reflected in messages and re-sent/shared posts on Twitter, prompting two hashtags related to the bank to become one of the top five trending tweets in Thailand on Friday.
As of 11.46am on Thursday, the hashtag in Thai #thanakarnkrungthep (Bangkok Bank) was ranked third with almost 10,000 tweets and #krungtheplom (Bangkok Bank app out of order) was ranked fourth.
Bangkok Bank (bangkokbank.com) took to its web page to make an announcement, which was still there as of 11.49am, that there has been a log-in issue with the mobile banking app.
“This caused inconvenience to some clients making transactions or some to be unable to use the app temporarily,” the announcement said. “The bank is rushing to solve the issue and expects operation of the app to return to normalcy soon.”
The announcement added that Bangkok Bank’s Bualuang i-Banking service, Bualuang ATMs and other services are still operational.
The Twitter outrage started with an indignant user posting a message saying:
“Bualuang mBanking of Bangkok Bank could not be used since 3.20am today [June 30], which is the month-end and payday for many people.”