Six airlines roll out assistance measures as CAAT urges early travel to Hat Yai airport
CAAT warns travellers to leave early for Hat Yai airport amid flooding as six airlines announce special measures, flight changes and cancellations.
The Civil Aviation Authority of Thailand (CAAT) has advised passengers to leave for Hat Yai International Airport much earlier than scheduled due to severe flooding, while six airlines have issued special measures to support affected travellers.
CAAT urges passengers to travel early
The CAAT said passengers flying to Hat Yai should ensure someone is able to pick them up upon arrival, as shuttle buses operated by state agencies may not run consistently due to the floods.
Passengers flying from Hat Yai were also urged to depart for the airport well in advance, as several access routes remain flooded and may delay travel.
Airline assistance measures
Six airlines—Thai Airways, Bangkok Airways, Thai AirAsia, Thai Lion Air, Nok Air and Thai Vietjet Air—have announced the following measures to assist passengers using Hat Yai airport:
1) Thai Airways
• Passengers may change their flight or travel date, provided the new travel date is on or before 15 December 2025.
• Refunds may be requested under normal fare rules, or passengers may keep the ticket value as an EMD credit valid for 365 days from the voucher approval date, for future domestic travel.
• If the flight is cancelled, passengers are entitled to a full refund.
2) Bangkok Airways
• Passengers may change their flight on the same route without any fee, with the new travel date on or before 15 December 2025.
• Refunds are available under fare conditions, or passengers may opt for a full-value travel voucher valid for 365 days from the original travel date.
3) Thai AirAsia
• Passengers may change their travel date once without fee, with the new date within 30 days of the original booking.
• Ticket value may be kept as a Credit Account, with rebooking allowed within 2 years.
4) Thai Lion Air
• Passengers may change their flight once without charge, within 90 days.
• Ticket value may be kept as credit for 90 days from the original travel date.
• Route changes to any southern destination between 22–30 November 2025 are allowed without fee.
5) Nok Air
• Passengers may change their flight once within 1 month of the original travel date.
• One route change to a nearby airport is allowed within the same period.
• Passengers may keep 100% credit (voucher) valid for 90 days.
6) Thai Vietjet Air
• Passengers may change their flight on the same route once, with the new travel date within 30 days of the original travel date.
• Ticket value may be kept as a credit shell valid for 365 days.
Passengers are advised to verify each airline’s specific measures directly and contact the carrier via Call Centre, website or social media before planning their journey.
Flight cancellations announced
As of Wednesday, several airlines have cancelled specific flights:
AirAsia | 26–30 November 2025
• FD3114/3115 DMK–HDY–DMK, 17:40–18:10
• FD3118/3119 DMK–HDY–DMK, 20:55–21:30
Thai Lion Air | 26 November 2025
• SL704/705 DMK–HDY–DMK, 10:05–10:45
• SL710/711 DMK–HDY–DMK, 13:45–14:25
Thai Vietjet Air | 26–27 November 2025
• VZ328/329 BKK–HDY–BKK, 21:15–21:50
Passengers whose flights have been cancelled will receive compensation under CAAT Regulation 101, including options such as a full refund or a flight change.
