Knowlarity raises $20 m to boost cloud telephony services

The investment in Knowlarity, one of Asia’s most capitalised cloud-telephony companies, was led by Dubai-based private equity firm Delta Partners. 
Knowlarity’s existing investors, Sequoia India and Mayfield Fund, also took part, as well as small debt-based investment from Blacksoil and Trifecta. 
Signal Hill, a leading independent mergers and acquisitions and private capital advisory firm, was the exclusive adviser on the transaction.
This investment makes Knowlarity, which has so far raised $41 million, one of the most capitalised cloud telephony companies in Asia.
The company’s flagship product is SuperReceptionist, which helps businesses manage their communications better by intelligently handling business calls. Small and medium-sized businesses can get access to an enterprise-grade communication platform without installing hardware, avoiding the high costs associated with a traditional PABX business communication system. 
Launched this year in Thailand, ClouDee SuperReceptionist counts Ocean Property and Mega We Care among its customers. 
The funds raised will be used by Knowlarity to further improve the SuperReceptionist and SmartIVR platform and provide new-age communication technologies to customers in Thailand and other markets. 
The involvement of Delta Partners, which has deep domain expertise in telecom technology, as well as its existing investors, underlines the trust that Knowlarity has generated in the global market, the company said. 
Ambarish Gupta, founder and chief executive officer of Knowlarity, said with the domain expertise the company has, it is confident it will be able to provide even more innovative cloud telephony solutions to big and small businesses around the world and establish itself as a global leader in the segment.
Sawasdeeshop’s founder and chief executive officer, Aswin Phlaphongphanich, said that there has been rapid growth of businesses within Thailand and the region and ClouDee plans to roll out cloud telephony services to the CLMV region which is also experiencing a great rise in business development.
Dominic Halfpenny, a partner at Delta Partners Capital, said that Knowlarity has established itself as the leading player in the consumer-to-business communications industry in India, and is now exporting this expertise internationally – including the Middle East and Africa.
Knowlarity currently serves more than 15,000 customers across several emerging markets. The company looks forward to keeping up its aggressive growth and expanding into more markets as it sets its sights on becoming a leading global name in communications technology.