KBank ‘getting closer to customers’ via KBank Service

Thailand Post is the first appointed agent. Customers will be able to deposit cash into KBank accounts, with a fee of Bt20, and comprehensive services including both deposit and withdrawal will be launched next year. 
For the first three years, KBank expects the number of transactions will reach 600,000. An account-opening service is under consideration.
KBank President Patchara Samalapa said KBank Service was a strategy to get closer to customers by means of branches and new services beyond conventional branch offices. 
The service will be in tune with diverse lifestyles and locations of customers, while serving as a new option for those who are unfamiliar with digital banking. 
KBank Service will be similar to KBank branches, providing services of deposit taking, withdrawal and bill payment, and a possibility of account opening for retail customers is now under consideration. Customers in all areas will find the services more convenient as banking agents will have service venues that are supportive to KBank and equipped with competent staff, tools and system security, as well as the potential of real-time connectivity with KBank systems. In order to enhance seamless and highly secure customer services, KBank will take full responsibility toward the agents’ performance as if it were delivered by itself.
“The appointment of Thailand Post as KBank agent to provide KBank Service via 964 branches of Thailand Post across the country, which are now ready to offer the service, together with 1,016 KBank branches and 11,792 Automated Teller Machines (ATMs), Cash Deposit Machines (CDMs) and Passbook Update Machines (PUMs) (self-service channels), will make the number of KBank’s financial service points rise to 13,722 nationwide,” Patchara said. 
“This collaborative effort in service channel development will provide our customers with more convenient and faster services for broader service coverage. 
“In the initial stage, customers are allowed to make cash deposit up to Bt20,000/transaction and Bt40,000/day with Bt20 fee charged per transaction. However, the fee is reduced to Bt10 from the debut of the service to the end of this year. 
“KBank targets that 150,000 transactions will be made via this channel by the end of 2018. Full-scale service for both cash deposit and withdrawal will be available next year. 
“During the first three years, around 600,000 transactions are expected to be processed via Thailand Post branches. KBank is exploring the possibility of providing the deposit account opening service via KBank Service.”