Tuesday, July 27, 2021

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Prevention measures utilizing digital tech introduced at Tokyo Dome


Baseball teams and stadiums are making efforts to prevent coronavirus infections and improve the fan experience ahead of the opening of Japan’s professional baseball season.

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The Yomiuri Giants and Tokyo Dome, for example, have introduced measures utilizing digital technology aimed at mitigating the so-called 3Cs — closed spaces, crowded places and close-contact settings — while securing a clean and safe environment at the stadium and providing comfortable services for spectators.

■ OK with masks or glasses

Called the Giants x Tokyo Dome Digital Transformation Project, new measures utilizing digital technology have been introduced on a trial basis this season for customers and general operators in preparation for the full-scale introduction of digital admission controls and payments at shops.

 
  • An automatic ticket gate that allows visitors to enter by displaying their tickets to digital readers (The Yomiuri Shimbun)

In the admission-control system, even spectators wearing masks or glasses can be authenticated, reducing the risk of identity theft and use of unauthorized tickets.

The measures are also expected to reduce waiting times by streamlining entry into the stadium and ordering and payments at shops.

■ Pay by QR code

As another measure introduced in this project, spectators will be able to order and pay for boxed lunches and drinks in advance using their smartphones or other means. Those who make a purchase in advance can move straight to a pickup window, reducing the time spent in lines and allowing spectators more time to watch the action.

Ahead of the planned complete transition to cashless transactions from 2022, shop will accept QR codes in addition to credit cards as means of payment from this year.

■ Abolishing ticket collectors

Automatic ticket gates that read bar codes on paper tickets or electronic tickets displayed on smartphone displays have been introduced. Aiming to reduce human contact and speed up the admission check, ticket collectors who used to check and tear off part of tickets have been abolished.

■ More restrooms for women  

To further ease congestion, the number of women’s restrooms and other facilities has been increased by 1.7 times the previous number. In some of the new women’s restrooms, urinals for children and diaper-changing stations have been installed.

The Tokyo Dome Alert system, which was introduced last year to provide information about the coronavirus, also allows visitors to check the levels of congestion near the gates and restrooms.

Published : March 27, 2021

By : The Japan News/ANN