TMB Boosts Customer Satisfaction and Business Growth leveraging IBM technology

TMB, one of the leading Thai banks with world class financial solutions, had been experiencing apprehension about fulfilling their expansion plans, as the realization that their infrastructure needed to be upgraded was recognised. TMB saw the need to modernize their core banking systems to improve the management of their growing data, increase customer satisfaction, and cope with rapidly-changing market conditions. By enhancing their banking system, TMB have improved customer experience, via their upgraded banking services, making it easier and faster for their customers to do their banking requirements and prepare for business expansion.    

Through the adoption of IBM System z10, TMB is now supported by a secure world-class, customer service-oriented IT infrastructure and gain a footing to upgrade its financial operations, based on cutting-edge technology. IBM System z10, with its proven 99.999% availability and flexible scalability, provides unrivalled high performance in terms of stability and security.

IBM mainframe servers have long been a computing cornerstone for large banks, insurance companies, governments and others with a need for world-class reliability, security and ability to process huge volumes of transactions.  With this new IBM System z mainframe server, optimized for high transaction banking workloads, TMB will also benefit from advanced systems management features including capacity management and security to protect the bank's data from potential risks as the country's appetite for traditional and more advanced banking services continues to grow.

Saipin Kittiphonphimon, Executive Vice President, Technology, TMB, said, “TMB has continuously improved its products and services to address customer requirements, especially for emerging and under-served market segments. This is in line with our concept, ‘Make THE Difference’. Our development efforts for all products and services have always been focused on business and support units, where we have leveraged highly-efficient technology to support the delivery of our products and services to customers. In particular, our core banking system now incorporates advanced technology, to help us process all transactions effectively. We still rely on our preferred partner, IBM Thailand, to upgrade our IT infrastructure by deploying the high-performance IBM System z10.” She continued, “This highly reliable machine functions as the processing hub for all transactions, made through various channels such as bank counters, ATMs, Internet, etc. as well as other online and data-intensive workloads. The IBM System z10 will enable TMB’s core banking system to efficiently provide 24x7 services, which will strongly support our expansion plans.”

In addition, TMB have also adopted the  IBM XIV Storage System, a proven, high-end disk storage, designed for growth with unmatched ease of use, by eliminating the complexity of managing enterprise storage. The IBM XIV Storage System provides consistent high performance without manual tuning for even the most demanding application workloads, while keeping TCO low.  TMB have also installed  IBM System Storage TS7650G ProtecTIER Deduplication Gateway.  Data deduplication can dramatically extend storage capacity and will help clients manage more data with less infrastructure, simplify information protection, while helping to reduce operational cost and energy usage within TMB, is significant as most of the world's top banks, major governments and industry leaders rely on the IBM mainframe to process everyday business transactions.

Sawat Asdaron, Senior Executive Vice President, Financial and Banking Services, IBM Thailand Co., Ltd., said, “IBM’s technology solution will enable TMB to achieve its business goals, increase its responsiveness, agility and flexibility, and better cope with intense competition in today’s market.”

TMB joins the ranks of the world's largest banking institutions and emerging market leaders that seek out System z10 to compete in an interconnected world. The illustrious list of global banking clients the First National Bank of Namibia, Korea BC Card and Vietnam Joint Stock Bank for Industry and Trade (VietinBank) here in ASEAN, where the IBM System z10 mainframe was selected to support the expansion of their banking businesses, to run a new operational risk management solution, which will enable the bank to deliver premium services to its customers, helping them grow by over 35 percent last year.  

According to IDC’s Worldwide Quarterly Server Tracker announced recently, IBM led in factory revenue gains to achieve 30.5 percent market share in the second quarter of 2011, compared with HP’s 29.8 percent share. 

(Source: IDC’s Worldwide Quarterly Server Tracker, September 2011)