THAI OFFERS FASTER CHECK-IN FACILITY

Thai Airways International (THAI) passengers will no longer have to endure long queues at the check-in counter, thanks to the Mobile Boarding Pass service which allows customers to check in at domestic airports and also at Suvarnabhumi Airport, Chiang Mai International Airport and Phuket International Airport. 

THAI vice president Saroj Yuttatri said that with the new service, the firm aims to reduce the check-in-counter processes, increase passenger convenience, and also protect the environment. The passengers can avail of the new service via mobile phones or tablet browsers, mobile application, mobile game, and iPad application. 

The Mobile Boarding Pass or Mobile 2D barcode Boarding Pass is an electronic boarding pass that THAI will send to passengers on their mobile device. There is also another option to speed up passenger check-in via http://m.thaiairways.com. Passengers will be able to complete their check-in by using the booking code and even change their seats. They can get Mobile Boarding Pass via Multimedia Message Service (MMS) at a service fee of Bt6 per mobile boarding pass or MMS. 

The new services will not only allow passengers to check-in by themselves but also allow the family or even a secretary to reserve a ticket and check-in for the passenger by revealing the passenger’s mobile number to the mobile boarding pass system. The system then will send a 2D barcode boarding pass to the passenger automatically. 

Passengers with baggage can go to the check-in bag drop counter at the airport to load their baggage and then go to immigration without showing their ticket. They will only have to show their mobile phone display. He said the service can be accessed by mobile phones that support multimedia messaging service based on iOS, BlackBerry, Android, Windows Mobile and Symbian platforms. 

In cases where there is a problem with a passenger’s cellphone such as it has run out of battery, it is lost or is unable to receive the mobile boarding pass, the passenger can contact the check-in agent at the counter, present an ID card and inform about the flight, destination or booking code to be reissued their original boarding pass. In the cases of passengers who have already passed through the security check-in point, they should contact the gate agent at the boarding gate or lounge agent, then present the ID card and inform your flight, destination or booking code to the agent. The passenger’s full record will then be printed and provided to the passenger instead of the original boarding pass.