The easiest way to get started is to find @flightbot on Line, add it as a friend and then start chatting, either in English or Thai.
@flightbot is designed to mimic human conversation allowing you to ask the bot anything related to air travel booking, share dates, departure city and destination, and @flightbot will search for the flights with the best prices. Customers can complete the transaction and make secure payment within the @flightbot chat. And the more people use the bot, the better it is at understanding them and the better it will be at communicating. Eventually, thanks to artificial intelligence, @flightbot will become like a favourite travel buddy, who understands exactly what people want and how they like to communicate.
“The flights people can see and buy on @flightbot are made available through a variety of different travel agents,” said Simon Akeroyd, vice president, Corporate Strategy and Business Development, Amadeus Asia Pacific.
“Consumers who use @flightbot will be able to choose from a pool of flights with the touch of a button all through their favourite messaging platform. @flightbot is available 24/7, so people can search for and buy flights whenever inspiration for travel strikes.”
In Thailand, Line has more than 33 million users spending an average of 70 minutes a day on the platform, making it a natural place for Amadeus to commence the @flightbot pilot project.
“Many people in Asia are deeply engaged with messaging platforms on mobile devices and so we believe that @flightbot is a very useful tool for travellers and travel agents,” added Akeroyd.
“But we are still in pilot mode, so do share any feedback. We are excited to see @flightbot reach its full potential to bring travel agents and travellers in Thailand all the benefits of technology.”