By The Nation
SMT president Minoru Amano said this was the third year for the event, and the topic for this year was “customer complaint management in sales, after sales and spare parts”.
While the top 10 Suzuki dealerships in the country were selected based on sales and after sales performances, only one received the top award and gets to keep the trophy for a year.
The Best of the Best Dealer 2018/2019 trophy went to Areemitr Autosales Co Ltd, while nine other outstanding Suzuki dealerships each took home Platinum dealer awards.
Suzuki plans to expand its dealership network to 130 in 2019. During the first six months of this year, the Japanese minicar specialist sold over 12,000 vehicles in Thailand, down 12 per cent compared to the same period last year, while the total market grew by 7 per cent.
“Dealers play an important part in strengthening the Suzuki brand in Thailand, which will help drive sales and market share in a sustainable manner,” Amano said. “Our policy is to work closely with dealers and service centres in order to create the highest level of customer satisfaction.”
Meanwhile, Suzuki has introduced an updated version of the Ciaz subcompact sedan, priced at Bt568,000. The 2019 Ciaz GL Plus comes with all-round aero kit, new audio player with 6.2-inch touchscreen and Bluetooth connection for up to five devices, and a rearview camera.
Suzuki Ciaz GL Plus