Tesco Lotus opens new Extra store in Bangna
Tesco Lotus on July 10 opened another Extra format store in Bangna, offering Extra Range, Extra Shops and Extra Service at Tesco Lotus prices including an additional 9,000 new product lines.
“We are building on the success of Tesco Lotus Extra Rama IV which today celebrates its first anniversary. Customer feedback for our Extra stores has been very positive as we offer Extra Range, Extra Shops and Extra Service in a pleasant shopping environment. As a result, this year we plan to upgrade at least 5 hypermarkets to Extra format," said Tesco Lotus Property Director Sompong Rungnirattisai.
“Based on our customer research, one of the main reasons customers now choose to shop at Tesco Lotus is because we offer a wide range of products. So we have upgraded every department with over 9,000 new lines, introduced great new ranges of books and magazines, and enhanced key areas such as fresh food, bikes, toys, baby needs, new technology, and health and beauty.”
The new Tesco Lotus Extra Bang Na has also added new shops including a Pharmacy, an Optician, a new Phone Shop to service customers with any brand of handset or phone service provider, and a Money and Services Centre offering essential financial services including Bill Payment, personal loans, Tesco credit card and insurance.
Customer services at Tesco Lotus Extra Bangna are also further upgraded with new checkout designs and the Green Line service of opening new checkouts when queues go past the Green Line. There are now 100 additional customer service staff and a new service of staff on roller skates to fetch products from any part of the store. In addition, new parking space is zoned for special groups of customers such as the elderly and mothers with children. The car park now has more lighting and CCTV cameras, while the toilets feature diaper changing areas for the convenience of customers with small children.
“We are constantly seeking new ways to serve our customers better. We have taken learning from our first Extra store and enhanced it even further for Extra Bangna. We are confident it will be popular among customers, especially the growing number of residents in the East of Bangkok who look for grocery, essential household items and services in one shopping trip," concluded Sompong.
