The hotline is operated by the Digital Economy and Society Ministry’s Electronic Transactions Development Agency (ETDA), which works alongside the police High-Tech Crime Division and other agencies to prevent cybercrimes.
“Complaints this year have risen 29 per cent compared to the same period last year. Most of the complaints [82.4 per cent] were related to Facebook transactions, followed by 4.6 per cent against general websites and 4.3 per cent against transactions on Instagram,” she said.
The top 10 complaints are:
• Sellers did not send products after being paid
• False advertising
• Buyers get fake products despite sellers’ claims of the products being genuine
• Scams related to imported products
• Illegal items being found in the parcel
• Damaged products
• Online lottery scam
• Amulet scam
• Hire-purchase scam
• Sellers using fake photos to advertise products
“Online scammers can face up to five years in prison or a 10,000 baht fine under the Criminal Code and up to 100,000 baht fine under the Computer-Related Crime Act,” Ratchada said.
Complaints can be lodged via the 1212 hotline, email [email protected] or by visiting https://www.1212occ.com
Published : October 11, 2021
By : THE NATION